TicketSource maintenance notification

We'll be undertaking routine maintenance on the TicketSource web site on Sunday 5 February 2012 between 23:00GMT and 00:00GMT.

Unfortunately, the TicketSource web site will be unavailable during this time.

We thank you for your patience and apologise for any inconvenience caused.

Additional ticket delivery options

Over the past few years the e-ticket has become the industry standard for customers booking their tickets online. They've proved a hugely successful and reliable means of issuing tickets for events.

But e-tickets are not always convenient for those customers who might not have immediate access to a printer to print their tickets.

From 1st February, we'll be introducing an additional delivery option for customers to receive their tickets by standard post. The new option will be available for online bookings made up to 72 hours before the event. In addition to those customers without a readily available printer, the thermal tickets are also a perfect choice for customers wanting to pass them on as a gift to friends or family. The standard post delivery option will cost an additional £1.50 per transaction.

We'll also be improving our existing delivery option of the mobile ticket by dual sending the ticket as an MMS picture message with a confirmation barcode and SMS text message to the customer's mobile phone to ensure its safe delivery. The updated mobile ticket delivery option will cost £0.50 per booking.

As always, you'll be able to retain full control over which delivery options are available to your customers via your TicketSource account. You'll be able to specify your ticket delivery option preferences by selecting the 'Event Settings | General Event Settings" menu option.

Account settlements

From 1st February 2012, we will be discontinuing the option to settle ticket monies by cheque.

All event organisers will soon benefit from ticket monies being electronically transferred directly to their nominated bank account, the safest way to ensure that you receive your ticket monies as quickly as possible following an event.

If you've not already supplied details of your nominated bank account then you can do so by logging in to your TicketSource account and clicking the 'Account Settings | Payment Details' menu option.

Holiday Support Dates

Seasons greetings and happy holidays!

With the festive season approaching, there will be a few days where TicketSource support is operated on a remote basis - so here are some dates for the diary...

23 Dec:
9.00AM - 2.00PM: Business as usual
2.00PM onwards: Remote cover

24 Dec - 2 Jan: Remote cover

3 Jan: Business as usual

There will be no telephone support available during the remote cover period. Technical support emails (support@ticketsource.co.uk) will be checked periodically and answered by one of the TicketSource team within 24 hours of receipt.

We want your feature suggestions!

We regularly receive constructive feedback and positive suggestions from many event organisers which all helps contribute towards the evolution of the TicketSource service and web site.

We're now taking things a step further by making the process fully interactive and more open by adding a 'feedback' link which can be found at the bottom of the page in your TicketSource account.

By clicking the feedback link, you can see which new features other event organisers would like to see added to the TicketSource web site, you can add your vote in support of an existing feature request or even provide your own enhancement suggestion.

Our friendly team of support staff will be monitoring the feedback and frequently adding their own comments on the viability and status of each suggestion.

TicketSource Express for Android

TicketSource Express provides event organisers with a fast and effective way of validating tickets on the door at their events by scanning the unique barcode shown on each e-ticket or mobile ticket.

Following on from the huge success of TicketSource Express for Windows, web and iPhone, we're currently adding the finishing touches to TicketSource Express for Android handsets.

As we're aware that many of you have been keen to get your hands on the Android app, we've made the pre-release version available for you to download and try at www.ticketsource.co.uk/express, or by pointing your Android device here...

Voucher Codes revamp

The TicketSource box office provides a Voucher Code feature which enables event organisers to add their own promotional discount codes to be offered to customers when booking tickets for their forthcoming events.

We have further enhanced the Voucher Code feature to allow a voucher code to be used on a limited number of occasions.

A useful side effect of being able to limit the number of times a voucher code can be used is that single-use voucher codes can be created and provided to individual customers. The single-use voucher code opens up the possibility to event organisers of creating gift vouchers or even credit notes (e.g. £5.00 discounted from the customer's purchase when the single-use voucher code is entered during checkout)

To support the idea of a gift voucher or credit note, a second enhancement has been introduced enabling a voucher code to be linked to any forthcoming event (not just a specific event) hosted by the event organiser.

These powerful additions also provide the event organiser with an ability to set up any number of voucher codes for ad-hoc discounts on in-house bookings (e.g. voucher code BOXOFFICE1 might be used for a discount of £1.00 per ticket on any in-house booking)